For all orders via our online shop, the following terms and conditions apply.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with TROBOLO Deutschland GmbH. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order will be sent to you again by e-mail.
3. Contract language, storage of the contractual text
The language available for the conclusion of the contract is German.
The contractual text is not stored by us.
4. Conditions of delivery
In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.
We only deliver in transit. Unfortunately, a self collection of the product is not possible. We do not deliver to packing stations.
In our online shop you can usually choose between the following payment methods:
When selecting the payment method in advance, we will give you our bank details on the following page and deliver the goods after receipt of payment.
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimise with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.
6. Damages in transit
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.
7. Warranty and guarantees
It is the statutory warranty rights. Information about applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.
For claims due to damage caused by us, our legal representatives or
Vicarious agents were caused, we are always liable without limitation
• in case of injury to life, body or health,
• in case of intentional or grossly negligent breach of duty,
• with guarantee promise, as far as agreed, or
• as far as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper performance of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. If the products purchased are hygiene articles with a seal (for example, composting toilets and separating inserts), these can only be returned unused and with the seal intact, otherwise a return and therefore also a cancellation is not possible.
To exercise your right of withdrawal, you must inform us (TROBOLO Deutschland GmbH, Vahrenwalder Str. 269A, 30179 Hannover, email@example.com, phone: +49511/51510816) by means of a clear statement (e.g. a letter sent by mail, fax or E-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay parceled goods until we have received those goods back or until you have provided proof that you have returned those goods, whichever is the earlier.
We pick up the non-parcels. You have the parcel shipping goods immediately and in any case no later than within fourteen days from the date on which you inform us of the cancellation of this contract, to be returned to us or handed over. The deadline is respected if you send the parcels before the expiry of the period of fourteen days. You are responsible for the direct costs of returning goods that can be shipped as well as the direct costs of returning non-parceled goods.
Return costs of non-parcels:
TROBOLO KersaBœm 150 €
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
(*) Delete as appropriate.
10. Dispute resolution
The European Commission provides an online dispute resolution (OS) platform that you can find here:
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.
As of 01.01.2018
¡Tenemos buenas noticias! Aunque gran parte de nuestro contenido todavía esté en inglés, ya hacemos envíos a tu país. Solo tienes que hacer el pedido y los productos te llegarán directamente a casa.De acuerdo
Buone notizie! Anche se la maggior parte dei nostri contenuti è ancora in inglese, spediamo già nel tuo paese. Fai un ordine e ricevi i prodotti direttamente a casa tua.D'accordo
The TROBOLO LuweBlœm is delivered ready for use and can be used completely odour-free in combination with litter thanks to the separation system. This option is optimal for occasional use, for example at the weekend.
The TROBOLO LuweBlœm incl. natural exhaust system is also used in combination with litter. This option is recommended if you want to use your TROBOLO regularly but there is no electricity connection at the place of use. This option allows you to discharge moisture and residual odours to the outside in a natural way without electricity.
The TROBOLO LuweBlœm incl. electric exhaust system is the ideal solution for regular use, provided a power connection is available. The electric exhaust system effectively and power-savingly conducts moisture and residual odours outside via an exhaust pipe at the rear of the TROBOLO, so that the use of litter is not necessary.
The TROBOLO LuweBlœm incl. electric exhaust system with exhaust pipe set is ideal for regular use in a place with electricity. The electric exhaust system effectively directs moisture and residual odours to the outside via an up to 2m long exhaust pipe, which can be flexibly directed upwards or to the side. The use of litter is not necessary with this option.
The TROBOLO TeraBlœm can be used completely odour-free in combination with litter thanks to the separation system. This option is optimal for occasional use, for example at the weekend.
The TROBOLO TeraBlœm incl. natural exhaust system is also used in combination with litter. This option is recommended if you want to use your TROBOLO regularly but there is no electricity connection at the place of use. This option allows you to discharge moisture and residual odours to the outside in a natural way without electricity.
The TROBOLO TeraBlœm incl. electric exhaust system is the ideal solution for regular use, provided a power connection is available. The electric exhaust system effectively and power-savingly conducts moisture and residual odours outside via an exhaust pipe at the rear of the TROBOLO, so that the use of litter is not necessary.
The TROBOLO TeraBlœm incl. electric exhaust system with exhaust pipe set is ideal for regular use in a place with electricity. The electric exhaust system effectively directs moisture and residual odours to the outside via an up to 2m long exhaust pipe, which can be flexibly directed upwards or to the side. The use of litter is not necessary with this option.
The optional 2 litre paint set includes 1 litre of paint in the colour of your choice, 1 litre of paint in white, two brushes for easy application and two pairs of gloves. With the high-quality water-based paint, you can design the wooden surfaces of your TROBOLO according to your own wishes, while the natural grain of the wood is still preserved. In addition, the paint serves to impregnate the surface and thus protects the wood naturally and reliably from moisture penetration.
You will receive your TROBOLO with unoiled surfaces, so that you can carry out an individual surface treatment. For optimum protection of your TROBOLO, it is advisable to apply a water-repellent coating, for example with our natural oil or paint set.
With this option, you receive your TROBOLO pre-treated with already impregnated surfaces, so that you can use it immediately. Our high-quality natural oil is used for the impregnation, which provides optimum protection and preserves the natural wood grain.