General terms and conditions


1. Scope
For all orders via our online shop, the following terms and conditions apply.


2. Contractual partner, conclusion of contract
The purchase contract is concluded with TROBOLO Europe Sp. z o.o.. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order will be sent to you again by e-mail.


3. Contract language, storage of the contractual text
The language available for the conclusion of the contract is German.
The contractual text is not stored by us.


4. Conditions of delivery

In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.

We only deliver in transit. Unfortunately, a self collection of the product is not possible. We do not deliver to packing stations.


5. Payment
In our online shop you can usually choose between the following payment methods:

Advance payment
When selecting the payment method in advance, we will give you our bank details on the following page and deliver the goods after receipt of payment.

In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimise with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.


6. Damages in transit
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.


7. Warranty and guarantees
It is the statutory warranty rights. Information about applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.


8. Liability
For claims due to damage caused by us, our legal representatives or
Vicarious agents were caused, we are always liable without limitation
• in case of injury to life, body or health,
• in case of intentional or grossly negligent breach of duty,
• with guarantee promise, as far as agreed, or
• as far as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper performance of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.


9. Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. If the products purchased are hygiene articles with a seal (for example, composting toilets and separating inserts), these can only be returned unused and with the seal intact, otherwise a return and therefore also a cancellation is not possible.
To exercise your right of withdrawal, you must inform us (TROBOLO Europe Sp. z o.o., ul. Św. Marcin 29/8, 61-806 Poznań, Poland, contact@trobolo.com, phone: +49511/51510816) by means of a clear statement (e.g. a letter sent by mail, fax or E-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay parceled goods until we have received those goods back or until you have provided proof that you have returned those goods, whichever is the earlier.
We pick up the non-parcels. You have the parcel shipping goods immediately and in any case no later than within fourteen days from the date on which you inform us of the cancellation of this contract, to be returned to us or handed over. The deadline is respected if you send the parcels before the expiry of the period of fourteen days. You are responsible for the direct costs of returning goods that can be shipped as well as the direct costs of returning non-parceled goods.

Return costs of non-parcels:

TROBOLO KersaBœm 150 €
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To TROBOLO Europe Sp. z o.o., ul. Św. Marcin 29/8, 61-806 Poznań, Poland, contact@trobolo.com
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only when notified on paper)

(*) Delete as appropriate.


10. Dispute resolution
The European Commission provides an online dispute resolution (OS) platform that you can find here:
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

As of 19.12.2023