Accessibility Statement
At TROBOLO, we believe everyone should be able to go off-grid, without any barriers. That goes for our toilets and for our online shop. We want you to be able to find, compare and order your composting toilet easily, whether you use a screen reader, navigate by keyboard, zoom in, or simply prefer clear and simple language.
This statement explains how our online shop meets the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882). As our company is based in Poland, the Polish Act of 26 April 2024 on ensuring compliance with accessibility requirements for certain products and services by economic operators applies. In the other EU countries we deliver to, the national laws implementing the Directive apply, for example the Accessibility Strengthening Act (BFSG) in Germany or S.I. No. 636/2023 in Ireland.
Scope of this statement
This statement applies to our online shop at trobolo.com, including all language versions (English, German, French, Spanish, Italian and Dutch), product pages, the shopping cart, the checkout and your customer account. It covers orders to all EU countries we deliver to.
The service is provided by:
TROBOLO Europe Sp. z o.o.
ul. Św. Marcin 29/8
61-806 Poznań, Poland
E-mail: contact@trobolo.com
Phone (free of charge): 00800 55 22 33 55 (Monday to Saturday, 10 AM to 6 PM CET)
Our service in a nutshell
TROBOLO makes composting toilets that work without water, electricity or chemicals. In our online shop you can:
- browse and compare our composting toilets, DIY sets, accessories and spare parts,
- read product details, dimensions, instructions and FAQs,
- place an order and pay online,
- track your shipment and contact our customer service,
- withdraw from your contract and return products.
How ordering works
- Choose your product: Open a product page, select the version you want (for example colour or size) and click “Add to cart”.
- Check your cart: Open the cart to review your products, change quantities or remove items.
- Check out: Enter your delivery and billing address and choose a shipping and payment method. You can order as a guest or with a customer account.
- Review and buy: Check the summary with the total price, including VAT and shipping costs. Click “Pay now” to place a binding order.
- Confirmation: You will receive an order confirmation by e-mail, followed by a shipping confirmation once your parcel is on its way.
All information on prices, shipping, payment and your right of withdrawal can be found in our Terms of service, Shipping information and Withdraw from Contract pages.
Prefer not to order online? No problem. Our customer service team will be happy to take your order by e-mail or phone and help you with any step along the way.
How we make our shop accessible
We design and test our online shop based on the harmonised European standard EN 301 549, which refers to the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA. This includes the following measures:
Perceivable
- Meaningful images, such as product photos, have text alternatives.
- Text and important controls have sufficient colour contrast.
- Information is never conveyed by colour alone.
- You can zoom pages up to 200 % without losing content or functions.
Operable
- All functions, including the checkout, can be used with a keyboard only.
- The keyboard focus is clearly visible.
- A “Skip to content” link lets you jump straight to the main content.
- There are no time limits that would stop you from completing your order.
- Content does not flash in a way that could cause seizures.
Understandable
- We use clear and simple language. Keep it simple, that’s our motto anyway.
- Navigation and layout are consistent on all pages.
- Form fields have clear labels. Error messages explain what went wrong and how to fix it.
- The language of each page is set correctly, so screen readers read it out properly.
Robust
- Our pages use clean, semantic HTML with proper headings, lists and landmarks.
- The shop works with current browsers and common assistive technologies, such as screen readers (for example NVDA, JAWS and VoiceOver).
Compliance status
Our online shop is compliant with the requirements listed above. If you need information from a part of our shop that is not yet accessible, just contact us. We will provide it to you in another way.
How we checked
This statement was prepared on 20 October 2026. The assessment was based on a self-assessment by TROBOLO, using automated tests and manual checks with keyboard and screen readers.
We review this statement at least once a year and whenever we make major changes to our shop.
Feedback and contact
Have you found a barrier in our shop? Or do you need information in another format? Let us know. Your feedback helps us get better.
- E-mail: contact@trobolo.com (subject: “Accessibility”)
- Phone (free of charge): 00800 55 22 33 55, Monday to Saturday, 10 AM to 6 PM CET
- Post: TROBOLO Europe Sp. z o.o., ul. Św. Marcin 29/8, 61-806 Poznań, Poland
Please tell us which page you were on and what the problem was. We will get back to you within 5 working days.
Market surveillance authorities
If you are not satisfied with our response, you can contact the competent market surveillance authority. As our company is based in Poland, this is:
President of the Management Board of the State Fund for Rehabilitation of Disabled Persons (PFRON)
al. Jana Pawła II 13
00-828 Warszawa, Poland
Website: www.pfron.org.pl
You can also contact the authority in the country where you live:
| Country | Authority | Website |
|---|---|---|
| Austria | Sozialministeriumservice | sozialministeriumservice.gv.at |
| Belgium | FPS Economy – Directorate-General Economic Inspection | economie.fgov.be |
| Bulgaria | Commission for Consumer Protection | kzp.bg |
| Croatia | State Inspectorate (Državni inspektorat) | inspektorat.gov.hr |
| Czechia | Czech Trade Inspection Authority (ČOI) | coi.gov.cz |
| Denmark | Danish Safety Technology Authority (Sikkerhedsstyrelsen) | sik.dk |
| Estonia | Consumer Protection and Technical Regulatory Authority (TTJA) | ttja.ee |
| France | DGCCRF | signal.conso.gouv.fr |
| Germany | Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF), Carl-Miller-Straße 6, 39112 Magdeburg, +49 391 289 230 23, kontakt@mlbf-barrierefrei.de | mlbf-barrierefrei.de |
| Greece | General Secretariat for Commerce and Consumer Protection | mindev.gov.gr |
| Hungary | Consumer protection authority | fogyasztovedelem.kormany.hu |
| Ireland | Competition and Consumer Protection Commission (CCPC) | ccpc.ie |
| Italy | Agenzia per l’Italia Digitale (AgID) | agid.gov.it |
| Latvia | Consumer Rights Protection Centre (PTAC) | ptac.gov.lv |
| Lithuania | State Consumer Rights Protection Authority (VVTAT) | vvtat.lrv.lt |
| Luxembourg | Office de la Surveillance de l’Accessibilité des Produits et Services (OSAPS) | osaps.lu |
| Netherlands | Autoriteit Consument & Markt (ACM) | acm.nl |
| Poland | President of PFRON (see above) | pfron.org.pl |
| Portugal | Autoridade de Segurança Alimentar e Económica (ASAE) | asae.gov.pt |
| Romania | National Authority for Consumer Protection (ANPC) | anpc.ro |
| Slovakia | Slovak Trade Inspection (SOI) | soi.sk |
| Slovenia | Market Inspectorate of the Republic of Slovenia (TIRS) | gov.si |
| Spain | Consumer authority of your autonomous community | – |
Thank you for helping us make TROBOLO accessible to everyone.