Terms of service
Terms and Conditions
1. Scope
These Terms and Conditions apply to all orders placed via the website https://trobolo.com.
2. Contracting party, conclusion of the contract
The purchase contract is concluded with TROBOLO Europe Sp. z o.o.
By displaying products in the online shop, we make a binding offer to conclude a contract for those products. You may initially place our products in the shopping cart without obligation and may correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process.
The contract is concluded when you accept the offer for the goods contained in your shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation by email.
3. Contract language, storage of the contract text
The language available for concluding the contract corresponds to the language you select for the ordering process.
We do not store the contract text.
4. Delivery conditions
Shipping costs are added to the stated product prices. Further information on the amount of the shipping costs is provided with the respective offers.
We deliver by shipping only. Collection in person is unfortunately not possible. We do not deliver to parcel lockers.
5. Payment
The payment methods available to you are displayed during the ordering process.
PayPal
If you select PayPal, the payment is processed via the PayPal payment service provider. As part of the payment process, you may be redirected to the PayPal website. Further information on the payment is displayed during the ordering process.
Credit card
If you select payment by credit card, you enter the card details required for payment processing during the ordering process. The card is charged in accordance with the conditions displayed during the payment process.
Apple Pay
If you select Apple Pay, the payment is processed via Apple Pay. To complete the payment, follow the instructions displayed during the ordering process.
Depending on the delivery country, additional payment methods may be offered to you during the ordering process.
6. Transport damage
If goods are delivered with obvious transport damage, please report such damage to the carrier as soon as possible and contact us without delay.
Failure to make a complaint or contact us does not affect your statutory rights or their enforcement, in particular your statutory rights in relation to defects. However, you help us to assert our own claims against the carrier or transport insurer.
7. Statutory rights and guarantees
The statutory rights relating to defective goods apply.
Information on any additional guarantees and their exact terms can be found with the relevant product and on dedicated information pages in the online shop.
8. Liability
We are always liable without limitation for claims arising from damage caused by us, our legal representatives or agents:
• in the event of injury to life, body or health,
• in the event of intentional or grossly negligent breach of duty,
• in the event of guarantee commitments, where agreed, or
• where the applicable product liability rules apply.
In the event of a slightly negligent breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely, our liability, as well as that of our legal representatives or agents, is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.
Otherwise, claims for damages are excluded to the extent permitted by applicable law.
9. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the last partial shipment or the last item.
Unless otherwise agreed by the parties, the right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
To exercise your right of withdrawal, you must inform us:
TROBOLO Europe Sp. z o.o.
ul. Św. Marcin 29/8
61-806 Poznań
Poland
Email: contact@trobolo.com
Telephone: 00800/55223355
of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. Alternatively, you can exercise your right of withdrawal online using the “Withdraw from contract” button on our withdrawal policy page.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
For goods that can be sent as a parcel, we may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent them back, whichever is the earliest.
We collect goods that cannot be sent as a parcel.
You must send back or hand over goods that can be sent as a parcel without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning goods that can be sent as a parcel and the direct costs of returning goods that cannot be sent as a parcel.
Return costs for goods that cannot be sent as a parcel
TROBOLO KersaBœm, KersaBœm & Composter, KitaBœm, KitaBœm & Composter and our Composter: €150
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
TROBOLO Europe Sp. z o.o.
ul. Św. Marcin 29/8
61-806 Poznań
Poland
Email: contact@trobolo.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
________________________________
Ordered on (*) / received on (*):
________________________________
Name of consumer(s):
________________________________
Address of consumer(s):
________________________________
Signature of consumer(s) (only if this form is notified on paper):
________________________________
Date:
________________________________
(*) Delete as appropriate.
10. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration or alternative dispute resolution body, unless mandatory law provides otherwise.
11. Applicable law and consumer rights
Polish law applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country of their habitual residence.
The statutory rules on jurisdiction apply to disputes involving consumers.
12. Final provisions
Mandatory consumer rights to which you are entitled under the law of your country of habitual residence remain unaffected.
Last updated: 8 September 2026