If you have any questions, you can always contact us by email: email@example.com
Name and contact details of the person responsible for the processing
The data collected on this website are processed by the website operator:
Vahrenwalder Str. 269A
D – 30179 Hannover
Collection and storage of personal data as well as the nature and purpose of their use
When you visit our website www.trobolo.de, the internet browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information will be collected without your intervention and stored until automated deletion:
- date and time of access, name of the retrieved file and amount of data transferred;
- IP-address of the requesting computer, as well as device ID or individual device identifier and device type;
- name and URL of the retrieved file;
- website from which access is made;
- the type of browser used and, if applicable, the operating system of your computer and the name of your access provider and
- location information, including location information from your mobile device. Please note that on most mobile devices, you can control or disable the use of location services in the mobile device’s settings menu.
The data mentioned are processed by us for the following purposes:
- ensuring a smooth connection setup and comfortable use of the website;
- evaluation of system security and stability and
- for further administrative purposes.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f General Data Protection Regulation (GDPR). Our legitimate interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.
For questions of any kind, we offer you the opportunity to contact us via our e-mail: firstname.lastname@example.org or via the contact form on https://trobolo.de/kontakt/. At least the indication of a valid e-mail address is required so that we know from whom the request originates and in order to be able to answer them. Further information can be provided voluntarily.
The data processing for the purpose of contacting us is in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR based on your voluntarily granted consent.
The personal data collected by us for the use of the contact form will be automatically deleted after completion of the request made by you.
Transfer of personal data
A transfer of your personal data to third parties for purposes other than those listed below does not take place. We only share your personal information with third parties if:
- you have given express consent to this according to Art. 6 para. 1 sentence 1 lit. a GDPR
- disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is required to assert, exercise or defend legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data,
- in the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR is a legal obligation, and
- this is legally permissible and, according to Art. 6 para. 1 sentence 1 lit. b GDPR, it is required for the settlement of contractual relationships with you.
In these cases the amount of data transmitted is limited to the minimum required.
- a) Session cookies
This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.
The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.
If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.
When you close your browser, these session cookies are deleted.
- b) Third-party cookies
Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.
- c) Disabling cookies
The data you submit when ordering goods from us will have to be processed in order to fulfill your order. Please note that orders cannot be processed without providing this data.
The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR.
After your order has been completed, your personal data will be deleted, but only after the retention periods required by tax and commercial law.
In order to process your order, we will share your data with the shipping company responsible for delivery to the extent required to deliver your order and/or with the payment service provider to the extent required to process your payment.
The legal basis for the transfer of this data is Art. 6 Para. 1 lit. b) GDPR.
Credit checks and scores
If you accept any offer we make for you to pay for goods or services on account, we reserve the right to run a credit check with a credit bureau (such as Creditreform, Schufa, Bürgel, or infoscore) to obtain credit information determined on the basis of mathematical-statistical methods. For this purpose, any data you provide that is relevant to the contract, such as your name and address, will be forwarded to the credit bureau. We then use the information obtained about the statistical probability of default to decide whether we will offer you payment on account.
The legal basis for such processing is our legitimate interest to avoid default on our account per Art. 6 Para.1 lit. f) GDPR.
If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.
The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.
Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.
The tracking measures listed below and used by us are based on Art. 6 para. 1 sentence 1 lit. f DSGVO. With the tracking measures to be used, we want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as justified within the meaning of the aforementioned provision.
The respective data processing purposes and data categories can be found in the corresponding tracking tools.
- a) Google Analytics
We use Google Analytics on our website. This is a web analytics service provided by Google Inc., Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).
Through certification according to the EU-US Privacy Shield
Google guarantees that it will follow the EU’s data protection regulations when processing data in the United States.
The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.
Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.
The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.
Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at
including options you can exercise to prevent such use of your data.
In addition, Google offers an opt-out add-on at
in addition with further information.