Privacy policy

Thank you for visiting the website www.trobolo.com of TROBOLO Deutschland GmbH, Vahrenwalder Str. 269A, D-30179 Hannover. We take the protection of your personal data very seriously. The collection, processing and use of personal data is always conducted according to the current provisions of European law. Detailed information on the subject of data protection can be found in our privacy policy found below.

If you have any questions, you can always contact us by email: contact@trobolo.com

Name and contact details of the person responsible for the processing
Responsible authority:

TROBOLO® Deutschland GmbH

represented by the Managing Director Friedrich Lange

D – 30179 Hannover
Phone: +49511/51510816
Email: contact@trobolo.com

Collection and storage of personal data as well as the nature and purpose of their use

When you visit our website www.trobolo.de, the internet browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information will be collected without your intervention and stored until automated deletion:

  • date and time of access, name of the retrieved file and amount of data transferred;
  • IP-address of the requesting computer, as well as device ID or individual device identifier and device type;
  • name and URL of the retrieved file;
  • website from which access is made;
  • the type of browser used and, if applicable, the operating system of your computer and the name of your access provider and
  • location information, including location information from your mobile device. Please note that on most mobile devices, you can control or disable the use of location services in the mobile device’s settings menu.

The data mentioned are processed by us for the following purposes:

  • ensuring a smooth connection setup and comfortable use of the website;
  • evaluation of system security and stability and
  • for further administrative purposes.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f General Data Protection Regulation (GDPR). Our legitimate interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.

For questions of any kind, we offer you the opportunity to contact us via our e-mail: kontakt@trobolo.de or via the contact form on https://trobolo.de/kontakt/. At least the indication of a valid e-mail address is required so that we know from whom the request originates and in order to be able to answer them. Further information can be provided voluntarily.

The data processing for the purpose of contacting us is in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR based on your voluntarily granted consent.

The personal data collected by us for the use of the contact form will be automatically deleted after completion of the request made by you.

Transfer of personal data

A transfer of your personal data to third parties for purposes other than those listed below does not take place. We only share your personal information with third parties if:

  • you have given express consent to this according to Art. 6 para. 1 sentence 1 lit. a GDPR
  • disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is required to assert, exercise or defend legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data,
  • in the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR is a legal obligation, and
  • this is legally permissible and, according to Art. 6 para. 1 sentence 1 lit. b GDPR, it is required for the settlement of contractual relationships with you.

In these cases the amount of data transmitted is limited to the minimum required.

Newsletter

We send out information by newsletter. If you subscribe to our acknowledgement of receipt newsletter, we will send you information about our offers on a regular basis. E-mails with promotional information about us as well as our products are only sent with the express consent of the user. Users can object to receiving the newsletter at any time. An objection option can be found in every e-mail. Before the newsletter is sent, the e-mail owner receives a confirmation e-mail in which each user must confirm the newsletter registration. Registrations that have not been confirmed will be deleted. Users can subsequently request to be removed from the notification list by sending an e-mail to contact@trobolo.com. As part of the registration process, the provider stores the registration and confirmation time and the IP address of the user. The provider is legally obliged to log the registrations in order to be able to prove proper registration.

If you would like to receive our newsletter, we require an e-mail address from you. We use the legally secure, so-called double opt-in procedure to ensure that the newsletter is sent in a consensual manner. We use this data exclusively for sending the requested information and offers. You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter.

Our email newsletter is sent via the technical service provider Klaviyo, 225 Franklin St, Boston, MA 02110, USA (http://www.klaviyo.com/), to whom we pass on the data you provided when registering for the newsletter. This transfer takes place in accordance with Art. 6 Para. 1 lit. f DSGVO and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. Please note that your data is usually transferred to a Klaviyo server in the USA and stored there.

Klaviyo uses this information to send the newsletter on our behalf. Klaviyo does not use the data of our newsletter recipients to write to you itself or to pass it on to third parties. You can view Klaviyo’s privacy policy here: https://www.klaviyo.com/privacy

Cookies

We use so-called cookies on our website. These are small files that are automatically created by your browser and stored on your end device, e.g. laptop or smartphone, when you visit our site. Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware.

Information is stored in each cookie that is related to the specific end device used. However, this does not mean that we gain direct knowledge of your identity.

In order to optimise user-friendliness, we use temporary cookies that are stored on your end device for a certain fixed period of time. If you visit our site again to use our services, it is automatically recognised that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you. These cookies enable us to automatically recognise that you have already been to our website when you visit it again. These cookies are automatically deleted after a defined period of time.

The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests as well as those of third parties in accordance with Art. 6 (1) p. 1 lit. f DSGVO.

Almost all browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a notice always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website.

Analysis tools

The tracking measures listed below and used by us are carried out on the basis of Art. 6 (1) sentence 1 lit. f DSGVO. With the tracking measures used, we want to ensure a needs-based design and the ongoing optimisation of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.

The respective data processing purposes and data categories can be found in the corresponding tracking tools.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Inc., Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).

Through certification according to the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that it will follow the EU’s data protection regulations when processing data in the United States.

The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at

https://www.google.com/intl/de/policies/privacy/partners,

including options you can exercise to prevent such use of your data.

In addition, Google offers an opt-out add-on at

https://tools.google.com/dlpage/gaoptout?hl=en

in addition with further information.

Set OptOut cookie and deactivate Google Analytics

This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics’ JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.

Facebook Remarketing

We use Facebook’s remarketing feature “Custom Audiences” on our website (1601 S. California Ave, Palo Alto, CA 94304, USA, “Facebook”). This function serves the purpose of targeting visitors to the website purposefully with interest-based advertising in the social network Facebook.For this purpose, the Facebook remarketing tag was implemented on the website. Through this tag, a direct link to the Facebook servers will be made when visiting the website. This will be transmitted to the Facebook server, which of our pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the social network Facebook, you will then see personalized, interest-based Facebook ads. Processing is based on Art. 6 (1) lit. f DSGVO from the legitimate interest in the above purpose.You have the right, for reasons arising out of your particular situation, to object at any time to the processing of your personal data in accordance with Article 6 (1) of the GDPR.You can disable the remarketing feature “Custom Audiences” here. For more information on the collection and use of data by Facebook, about your rights in this regard and ways to protect your privacy, please refer to the privacy policy of Facebook at https://www.facebook.com/about/privacy/.

YouTube

We use the embed YouTube video feature of YouTube LLC on our website. (901 Cherry Ave., San Bruno, CA 94066, USA, “YouTube”). YouTube is a company affiliated with Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”).

The feature displays videos deposited with YouTube in an iframe on the site. The option “Extended Privacy Mode” is activated. As a result, YouTube does not store any information about visitors to the site. Only when you watch a video will information be transmitted to and stored on YouTube.

For more information about the collection and use of data by YouTube and Google, your rights, and ways to protect your privacy, see the YouTube Privacy Policy (https://www.youtube.com/t/privacy).

Plugins & Tools

Google reCAPTCHA

Our website uses Google reCAPTCHA to check and prevent automated servers (“bots”) from accessing and interacting with our website. This is a service provided by Google Inc., Gordon House, Barrow Street, Dublin 4, Irland (hereinafter: Google).

Through certification according to the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that it will follow the EU’s data protection regulations when processing data in the United States.

This service allows Google to determine from which website your request has been sent and from which IP address the reCAPTCHA input box has been used. In addition to your IP address, Google may collect other information necessary to provide and guarantee this service.

The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our website and in the prevention of unwanted, automated access in the form of spam or similar.

Google offers detailed information at

https://policies.google.com/privacy

concerning the general handling of your user data.

Microsoft Microsoft Advertising

Our website uses Microsoft Advertising for remarketing and follow-up. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 – 6399, USA, hereinafter referred to as “Microsoft”, based on so-called Universal Event Tracking (UEN).

Through certification according to the EU-US Privacy Shield

(https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK&status=Active)

Microsoft guarantees that it will follow the EU’s data protection regulations when processing data in the United States.

The legal basis for collecting and processing this information is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

If you click on an advertisement placed by us on the Microsoft Advertising search engine, Microsoft stores a cookie on your terminal device to track your activity via your browser. This cookie expires after 180 days and is not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, both Microsoft and we may recognize that you have clicked on an advertisement placed by us at Bing and have been forwarded to our website from there.

Microsoft uses the information collected by the tracking cookie to compile visit statistics for us. This provides us with information on the number of hits triggered by the advertising placed on Bing and which pages on our site were subsequently accessed. However, we do not receive any information that could be used to identify you personally.

In addition, Microsoft may be able to track your user behavior across multiple devices using cross-device tracking. This enables Microsoft to display personalized advertising across all devices.

If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.

If you have a Microsoft account, you can also change the settings for personalized advertising there at http://choice.microsoft.com/de-de/opt-out.

Microsoft also provides additional information about Bing Ads, the collection and use of data, and your rights and disclosures about how you can protect your privacy at https://help.bingads.microsoft.com/#apex/3/de/53056/2 and https://privacy.microsoft.com/de-de/privacystatement.

Tawk.to – Live Chat

This website offers optional use of Tawk.to (a live chat software). Provider is Tawk.to ltd, 187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US www.tawk.to. The chat is integrated into the source code of our website via a script. By using the chat, you automatically use the services of Tawk.to. The data collected includes: Chat history, IP address at the time of the chat and country of origin. This data is not passed on to third parties and is only used for protection and internal statistics. By using the chat, you agree to this.

The data collected with the Tawk.to technologies are not used to personally identify the visitor of this website. They are not stored and are deleted after the chat. For the purpose and scope of the data collection and the further processing and use of the data by Tawk.to, as well as your rights in this regard and setting options for protecting your privacy, please refer to the data protection information of Tawk.to: https://www.tawk.to/privacy-policy/

Wordfence Security

To protect against viruses and malware and to ward off attacks from outside, we use the plugin Wordfence Security. Provider is Defiant, 800 5th Ave Ste 4100, Seattle, WA 98104, USA (https://www.defiant.com/). The plugin uses cookies to distinguish humans and robots from each other. Further information on which cookies are set can be found at: https://www.wordfence.com/help/general-data-protection-regulation/

Further processing of personal data takes place for the purpose of protection against brute force and DDoS attacks. This stores IP addresses on Wordfence servers. Uncategorized IP addresses are set to a white list. Wordfence Security secures our website, protecting visitors to the site from viruses and malware. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

We have deactivated the option “Live Traffic View” of the plugin. (Https://www.wordfence.com/help/dashboard/options/?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#disable-cookies)
Wordfence Terms of Use: https://www.wordfence.com/terms-of-use/

Privacy Policy of Wordfence: https://www.wordfence.com/privacy-policy/

We have entered into an AV contract with Defiant (Order Processing Agreement or Data Pricing Aggreement, DPA). This ensures that Defiant processes the user data only in the context of EU data protection standards and exclusively for the purposes stated above and does not pass them on to third parties.

Outbrain – Pixel

On our website we use the Outbrain pixel. This means that some information about you is collected through the Outbrain pixel. We are responsible for this data processing and Outbrain acts on our behalf.

Therefore, we also inform you about this in detail: If we finance an Outbrain ad and you click on this ad, you will be redirected to our website. The Outbrain pixel then determines whether your end device has an Outbrain user ID. If there is a user ID associated with that device, we can retarget your user ID or learn the total number of user IDs that have reached our website. We also use the Outbrain pixel to record which areas of the website were visited with the user ID. Beyond that, no identifiable personal information is collected, transmitted or stored.

If you do not have an Outbrain user ID, the Outbrain pixel does not collect any data at all. This data processing helps us understand how our website is being used and whether our ads are helping to engage customers. All data points, such as page views and clicks, associated with a user ID are stored for 13 months and then deleted. For example, if user ID 7788 has read an article on 31 December 2021, that article will no longer be part of user ID 7788’s profile on 1 February 2022. Additional information about Outbrain’s data processing can be found here: https://www.outbrain.com/de/legal/privacy.

If you have prevented data processing by the Outbrain widget, the Outbrain pixel will automatically not collect any data because your terminal device does not have a user ID.

Pinterest – Pixel

Our website uses the conversion tracking technology of the social network Pinterest (Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland), which enables us to display relevant advertising and offers on Pinterest to our website visitors who have already taken an interest in our website and our content/offers and are Pinterest members. For this purpose, a so-called conversion tracking pixel from Pinterest is integrated on our pages, via which Pinterest is informed when you visit our website that you have called up our website and in which parts of our offer you were interested. If, for example, you were interested in our subscriptions on our website, you may be shown an advertisement for our products on Pinterest.

You can deactivate the collection of data for the display of interest-based advertising on Pinterest at any time in your Pinterest account settings at https://www.pinterest.de/settings (there, under “Individual customisation”, deactivate the button “Use information from our partners to better tailor recommendations and ads on Pinterest to you”) or at https://help.pinterest.com/de/article/personalization-and-data#info-ad (there, deactivate the checkbox under “Individual customisation”).

Social media plug-ins

Facebook

Our website uses social plugins (“plugins”) of the social network facebook.com, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA (“Facebook”). When you open our website with the plugin, it establishes a direct connection with the Facebook servers via the browser. This transmits to Facebook the information that you have accessed the page. If you are logged in with your Facebook account, clicking on the plugin can assign your visit to our website directly to your profile. Even if you do not have a profile, it cannot be ruled out that your IP address will be stored by Facebook. For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook’s privacy policy (https://www.facebook.com/about/privacy/).

If you are a Facebook member and do not want Facebook to collect data about you via our online offer and link it to your membership data stored on Facebook, you must log out of Facebook before visiting our website and delete the corresponding Facebook cookies. It is also possible to block Facebook social plugins with browser add-ons, for example with the “Facebook Blocker”.

Instagram

Plugins of the social network Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA) are integrated on our website. You can recognise the Instagram plugin by the “Instagram button” on our website. If you click on the Instagram button while you are logged into your Instagram account, you can link the content of our website to your Instagram profile. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we, as the provider of our website, have no knowledge of the content of the transmitted data or its use by Instagram. For more information on Instagram’s privacy policy, please visit instagram.com/about/legal/privacy/.

Pinterest

On our site, we use social plugins from the social network Pinterest, which is operated by Pinterest Inc, 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you call up a page that contains such a plugin, the browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the websites visited that also contain Pinterest functions, the type and settings of the browser, the date and time of the request, how you use Pinterest and cookies.

To prevent Pinterest from associating your visit to our site with your Pinterest account, you must log out of your Pinterest account before visiting our site. For more information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this regard and options for protecting your privacy, please refer to the Pinterest privacy policy: https://about.pinterest.com/de/privacy-policy.

Storage duration of data

We adhere principles of data avoidance and data economy. We only store your personal data for as long as is necessary to achieve the respective purpose or as provided for by the statutory periods of storage or you have not exercised your right to cancellation or your right to transfer data to another company. After elimination of the respective purpose or expiry of the deadlines, the data will be blocked or deleted in accordance with the statutory provisions.

Your rights

You have the right:

  • to request information about your personal data that has been processed by us in accordance wirt Art. 15 GDPR. In particular, you can provide information with regards to the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a the right to complain, the source of the data if it was not collected from us and the existence of automated decision-making, including profiling and, where appropriate, meaningful information about details;
  • in accordance with Art. 16 GDPR, immediately demand the correction of incorrect or complete personal data stored by us;
  • to demand the deletion of your personal data stored by us, according to art. 17 GDPR, unless the processing for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of Legal claims is required;
  • to demand the restriction of the processing of your personal data according to Art. 18 GDPR, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you assert this, exercise or defence of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
  • in accordance with Art. 20 GDPR, to receive your personal data provided to us in a structured, standard and machine-readable format or to request transmission to another responsible office;
  • according to Art. 7 para. 3 GDPR, to revoke your once given consent to us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and
  • in accordance with Art. 77 GDPR to complain to a supervisory authority. In general, you may contact the supervisoy authority of your usual place of residence or place of work or our place of business.

Right of contradiction

If your personal data are based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR are processed, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against direct mail. In the latter case, you have a general right of objection, which is implemented by us without specifying any particular situation.

If you would like to exercise your right to object, please send an E-Mail to: kontakt@trobolo.de..

Data security

We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Updating and changing the privacy policy

This Privacy Policy is as of October 2021. Due to the continuous development of this website or / and due to changed legal or official regulations, it may be necessary to update this privacy policy. We reserve the right to change this Privacy Policy at any time. The current privacy policy can be viewed at any time on our website https://trobolo.de/datenschutzerklarung.